FAQ – VOL. I
There are many questions that our customer service team receive on a regular basis. We thought we would answer some of the common ones in our first installment of FAQ. Here are the answers to three of the top questions we receive.
Question 1 – where are your products available for purchase?
Our Panelite line of products are available for purchase through all OEM dealerships in North America. Any dealership – Freightliner, International, Kenworth, Mack, Peterbilt, Volvo and Western Star – are able to purchase all of the products regardless of manufacturer. That means even if you drive a Peterbilt, your local Western Star dealership is able to order that sunvisor for you. That being said, there is a bit of secret code for each OEM dealership to have our part numbers load in their ordering system. In order for the parts contained in this catalog and on the panelite.com website to load in your ordering systems, the following pre-fix or suffix is needed:
Western Star: PNL…
Question 2 – what is the warranty on our products?
Panelite stainless steel products, excluding any electrical components, are warranted against defects in material or workmanship for two years from the original retail purchase date. This warranty does not cover damage due to accident, abuse, misuse, corrosive environment, improper installation or other mishandling. Only the defective component part will be replaced. This warranty is applicable only to the original purchaser. The defective part, accompanied by the date and proof of purchase, must be returned freight prepaid to Panelite. If determined to be defective, the replacement part will be returned freight prepaid. Panelite assumes no responsibility for the cost of installation or removal of any products.
Question 3 – 304 quality
Listening to the customer and delivering a product that is worthy of your hard earned dollars. Dieter’s and Panelite have become the high quality accessory manufacturer of choice for North America’s heavy truck OEM’s.
We use only the highest quality, non-magnetic 304 stainless steel and back it up with award winning customer service. In fact, we are so confident in our products, we stand behind them for a full two years. Try finding that with one of our competitors! Have rust spots? Impossible! Our stainless steel products are manufactured using non-directional 304 stainless steel – which does not rust or corrode. After all, Our Reputation Is Stainless!